Contact Us

Myriad Software, LLC
10805 Rancho Bernardo Road
Suite 250
San Diego, CA 92127-5701
Phone: (800) 676-4243
www.MyriadSoftware.com

Support (866) MYRIAD1 or (866) 697-4231
support@myriadsoftware.com
Errors and Messages

Errors and Messages

This is a list of errors and messages that may arise along with the recommended solutions
 
 
Alias not found:

Re-boot the work station & re-index. Possible explanation for error message is an issue in the index files looking for an alias; index not pointing correctly.

Cannot find ms vfp support library:

Run or correct the workstation setup. If the workstation setup was already run, the target install location was pointing either to the workstation's C:\ drive or to a directory other than the \myr4w directory on the server. In this case, the workstation setup needs to be run again to Remove All, then re-run and correctly point it to the server's \myr4w directory.

 
Cannot update cursor. memo file m:\\data\entry errorlog.fpt is missing or is invalid:

Have your network person reset the permissions on the MYR4W folder. Need to assign the user group Users or Everyone to have read/write/create/delete/modify/execute permissions on the entire myr4w directory tree.

 
Cannot write to the record because it is in use:

Wait (allow user to complete transaction, record should become available).  If that doesn't work, have users logout of the system. Reboot server.

 
Crystal Report error (Not enough memory):

Have you network person increase the memory on the drive where Eclicktic lives to prevent these errors.

 
Crystal Reports err encountered error 20526... no default printer:

No printer selected. Select one and save it.

 
Crystal Reports Error 20406: Unknown Subreport Name:

No report template selected.

 
Crystal Reports error 20515. Error in file n:\myr4w\reprots\bcur.rpt. Error in formula . Dataset:

Possible problem with the dataset name. Look for "tick marks" or other non-numeric or alphabetical digits in name.

 
Crystal reports error 20567: error in file F:\reports\sors.rpt:

This message normally indicates an issue with the printer driver loaded on the computer. The driver is allowing the report to format information on a part of the page that will not print. Try printing it to a completely different printer to see if that works. If you can find a printer that works, then have your network person to update the printer driver to match (Note: You may need to have them check for updated drivers).

 
Crystal Reports error 20599 cannot find sql server:

Set up or correct the myrserver odbc - you can usually do this by going into Eclicktic under the System>Utilities menu and clicking Create ODBC Data Source. If still not working, run the runtimesetup.exe

 
DATA Session 3 cannot be released with open transactions:

User cannot get logged in at all under their login. Have your Network Co. log in and end their session and re-try. Myriad does not have rights to fix this, so the network co. needs to fix it.

 
Data Type Mismatch in Model Maintenance:

Check the supplier code under the defaults tab in Model Maintenance on any Model.  If the field is empty and highlighted, try rebuilding the MODELSUPPLIER table in File Repair.

   
"End Date Must Be Earlier Than Oldest Store Balance Date" message?

Go to the System tab, then Store Location Maintenance. Select your store and then the field will open up so you can change the closed date.

 
"End Date Must be in and Open Fiscal Year" message:

Go to the G/L tab, then Accounting Period Maintenance and Change the Closed Date.

 
Error opening file for writing:C:\WINDOWS\system32\msvcr71.dll:

Windows message, because the file is in use, click Ignore.

 
Index does not match the table.

Reindex.

 
Index tag not found:

Reindex, if that doesn't fix it, re-boot server.

 
Invoice to copy forward not found. Please save the invoice and try again:

The following are procedures to set up multiple scheduled payment invoices in A/P Input. These are also contained in the Online Help.

1) In the A/P Invoice tab, enter entire amount that is due for the period, e.g., if rent is $1,000.00 per month for 12 months, enter $12,000.00 as the amount.

2) In the Schedule tab, you must enter a separate line for each Due Date for the invoice, e.g., 11/01/07, 12/01/07, etc. You can then click the Allocate button on the bottom of the tab and the Amount field will be automatically populated with the proper amount for each invoice. If there is any discount information that needs to be entered for these invoices, they must be entered manually.

3) In the G/L Distribution tab, you must enter a separate line for each payment. You can then click the Allocate button and it will allocate the total amount evenly among the number of payments.

4) This will mark these invoices to be paid in the Payables Disbursements Queue, according to their due dates. These will then be included when you go through your normal Payables Disbursements and Accounts Payables Checks procedures.

You could also do this with recurring journal entries, except you would have to cut the checks from the Banking Register, and that would be an extra step.

 
Location does not exist:

To fix you will need to add the location to one of the stores.  Once you have done that you will be able to see the item in inventory and then also be able to transfer it. Once you have moved it out of that location, you can then merge that location into another location to get rid of it.

 
Maximum # of Users:

Reboot Server.

 
Microsoft Visual Foxpro has stopped working:

Reindex.

 
Nesting Error:

Reindex.

 
No Invoices to pay:

Try in the Payables Disbursements screen, Clear Disbursements, SAVE and close. Then go back in and re-run the Criteria. Then print the checks again.

 
Object OLOOKUPBUTTON is not found:

Reindex.

 
OREPORT is not an object:

Print Purchase Orders screen is open. You will get that error message if that screen is open and you try to print. Try closing that screen first before trying to print a PO.

 
Primary Key not found (Uniqueness of Primary Key is invalid):

Reindex.

 
Program error: Error reading file:

Need to assign the user group Users or Everyone to have read/write/create/delete/modify/execute permissions on the entire myr4w directory tree.

Record in use:
 
Wait (allow user to complete transaction, record should become available). If it is still coming up, have people logout of the system. Reboot server.

 
Record out of Range:

Reindex.

 
The print request has been cancelled:

The printer is not functional, either offline, out of paper, or perhaps the Windows spooler service is hung.

 
Unable to validate data:

(On scan gun.)You'll need to scan the location prior to scanning items.

 
Written date must be After Closing Date and within four days of the closing date:

Go to System, then Store Location Maintenance. Select your store and then the field will open up so you can change the closed date.

 

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