Contact Us

Myriad Software, LLC
10805 Rancho Bernardo Road
Suite 250
San Diego, CA 92127-5701
Phone: (800) 676-4243

Support (866) MYRIAD1 or (866) 697-4231

This is a list of common scanning gun issues along with the recommended solutions
Red beam isn't working that scans the barcodes.

Need to start Scanwedge on the gun again. It should be found in the application folder or windows folder. If it is running, it will show the triangular barcode with a horizontal red line through it, and when you pull the trigger, the laser beam will activate.

Scanner error: "Adapter unavailable"

This seems to indicate a failure in the built-in wireless network adapter on that device. It looks like you will have to speak with either the network folks, or the manufacturer support for assistance with that type of an issue.

"Unable to validate data"

On gun. They need to scan the location prior to scanning items.